Terms of service

Welcome to PersyGlow. These Terms of Service ("Terms") govern your use of our website and your purchase of products from PersyGlow. By accessing our website or placing an order, you agree to these Terms.

1. About PersyGlow

PersyGlow is an online store offering Japanese-inspired skincare products, including handcrafted-style soap products and related personal care items.

Throughout these Terms, "we," "us," and "our" refer to PersyGlow. "You" refers to the customer or website visitor.

2. Use of Our Website

By using our website, you agree that:

  • You are at least the legal age required to purchase products in your location.
  • You will provide accurate and complete information when placing an order.
  • You will not use our website for unlawful purposes.
  • You will not attempt to interfere with the security or operation of our website.

We reserve the right to refuse service or terminate access to anyone who violates these Terms.

3. Products and Product Information

We make every effort to display our products accurately, including descriptions, images, ingredients, and pricing.

However:

  • Product colours and appearance may vary slightly due to screen settings.
  • Product packaging may change from time to time.
  • We do not guarantee that all product descriptions, images, or information are completely error-free.

PersyGlow reserves the right to correct errors, update information, or modify products without notice.

4. Orders and Payments

When you place an order with PersyGlow, you agree that:

  • All information provided during checkout is accurate.
  • You are authorized to use the payment method provided.
  • Your order is subject to acceptance and availability.

We reserve the right to cancel or refuse any order for reasons including suspected fraud, incorrect pricing, inventory issues, or other circumstances.

If your order is cancelled after payment has been processed, you will receive a full refund.

5. Pricing

All prices displayed on our website are listed in the applicable currency shown at checkout.

PersyGlow reserves the right to change prices at any time without notice. Price changes will not affect orders that have already been confirmed.

6. Shipping

Shipping times provided by PersyGlow are estimates only and may vary depending on location, carrier delays, customs processing, or other circumstances outside of our control.

PersyGlow is not responsible for delays caused by shipping carriers, customs, weather, or other external events.

Customers are responsible for providing accurate shipping information. PersyGlow is not responsible for orders shipped to an incorrect address provided by the customer.

7. Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

Due to hygiene and personal care regulations, opened or used soap products may not be eligible for return unless the product arrives damaged or defective.

Customers must contact PersyGlow before returning any product.

8. Product Use and Skin Sensitivity

Our products are intended for external use only.

Customers should:

  • Review product ingredients before use.
  • Perform a patch test if they have sensitive skin.
  • Stop using the product if irritation occurs.

PersyGlow is not responsible for allergic reactions, sensitivities, misuse, or improper use of our products.

If you have known allergies or skin conditions, consult a qualified professional before using new skincare products.

9. Intellectual Property

All content on the PersyGlow website, including:

  • Brand name
  • Logos
  • Images
  • Product descriptions
  • Website designs
  • Marketing materials

are owned by PersyGlow or used with permission and may not be copied, reproduced, or used without written authorization.

10. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics providers, or advertising platforms.

PersyGlow is not responsible for the policies or actions of third-party services.

11. Limitation of Liability

To the maximum extent permitted by law, PersyGlow is not responsible for indirect, incidental, or consequential damages resulting from:

  • Use or inability to use our website.
  • Use of our products.
  • Shipping delays.
  • Website errors or interruptions.

Our liability is limited to the amount paid by the customer for the product giving rise to the claim.

12. Website Accuracy

We do not guarantee that our website will always be available, error-free, or completely accurate.

We reserve the right to update, modify, or discontinue any part of our website at any time.

13. Privacy

Your privacy is important to us. Information collected through our website is handled according to our Privacy Policy.

By using our website, you agree to the collection and use of information as described in our Privacy Policy.

14. Governing Law

These Terms are governed by the laws applicable in the jurisdiction where PersyGlow operates.

Any disputes will be handled according to applicable laws and regulations.

15. Changes to These Terms

PersyGlow reserves the right to update or change these Terms at any time.

Any updates will be posted on this page with the revised date. Your continued use of our website after changes are posted means you accept the updated Terms.

16. Contact Information

If you have questions about these Terms, please contact us:

PersyGlow
Email: persyglow@gmail.com

Thank you for choosing PersyGlow.